Privacy Policy

Last Updated: April 17, 2025

At TMT Toolbox aka Tennessee Machine & Tool Supplies (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tmttoolbox.com (the “Site”), make a purchase, or interact with our services (collectively, the “Services”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect information about you in the following ways:

a. Information You Provide

  • Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, and payment information (e.g., credit card details, processed securely via third-party payment processors).
  • Account Information: If you create an account, we may collect your username, password, and preferences.
  • Communications: If you contact us via email, forms, or customer support, we collect the information you provide, such as your inquiry details or feedback.

b. Automatically Collected Information

  • Usage Data: We collect information about your interactions with the Site, such as pages visited, products viewed, time spent, and referring URLs.
  • Device Information: We collect details about your device, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site performance, and deliver personalized content or ads. You can manage cookie preferences through your browser settings.

c. Information from Third Parties

We may receive information about you from third parties, such as:

  • Analytics providers (e.g., Google Analytics).
  • Advertising partners.
  • Social media platforms (if you interact with us via social media or log in using social media accounts).
  • Payment processors (e.g., Stripe, PayPal).

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and invoices.
  • Account Management: To create and manage your account and provide personalized services.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing and Promotions: To send you promotional emails, newsletters, or offers (you can opt out at any time).
  • Site Improvement: To analyze usage trends, improve our Site, and enhance user experience.
  • Fraud Prevention and Security: To detect and prevent fraud, unauthorized transactions, or security threats.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate the Site, process payments, ship orders, or provide analytics (e.g., hosting providers, logistics companies, or marketing platforms). These providers are contractually obligated to protect your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • Legal Obligations: When required by law, such as in response to a subpoena, court order, or government investigation.
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or the public.

4. Your Choices

You have the following rights regarding your information:

  • Access and Update: You can access or update your account information by logging into your account or contacting us.
  • Marketing Communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in the email or contacting us.
  • Cookies: You can disable cookies through your browser settings, though this may affect Site functionality.
  • Do Not Track: Our Site does not currently respond to “Do Not Track” signals.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

7. International Data Transfers

If you are located outside The United States of America, your information may be transferred to and processed in [Your Country or other countries where our service providers operate]. We take steps to ensure your information receives adequate protection in accordance with applicable data protection laws.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. Your Rights Under Applicable Law

Depending on your location, you may have additional rights, such as:

  • GDPR (EU/EEA Residents): The right to access, rectify, erase, restrict, or object to the processing of your data, or to request data portability.
  • CCPA (California Residents): The right to know what personal information is collected, sold, or shared, and to opt out of the sale of your information.

To exercise these rights, please contact us at [Your Contact Email]. We may require verification of your identity before processing your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Site or via email. The “Last Updated” date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Company: TMT Toolbox – Tennessee Machine Tool & Supplies
Address: 3019 Regal Dr. – Alcoa, TN – 37701
Email: customerservice@tmttoolbox.com
Phone: 865-724-2516

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